Frequently Asked Questions

We understand that people often have questions, so we’ve put together some quick answers to help you feel informed and confident.

Do I need a referral from a doctor?

No, physiotherapists are primary providers. We actively communicate (where appropriate) with our clients GPs, specialists and other health providers and encourage all our patients to keep their own GP informed. Certain insurers sometimes do require you to see a GP before authorising physiotherapy treatment.

How many treatments does ACC allow?

Due to Physio Performance being a certified clinic there is no set number of treatments per condition.

Does ACC cover my appointment fee?

No, you are now required to contribute towards physiotherapy treatment costs, this is called a surcharge. (please check with staff to confirm what these costs will be).

What should I wear to my sessions?

Wear comfortable clothing that allows easy movement and access to the area being treated. Sometimes, you might be asked to change into specific attire, so it's good to inquire beforehand.

Do I need a doctors referral to lodge an ACC injury claim?

Physiotherapists are primary providers and able to lodge an ACC claim for most injuries.

What conditions do you treat?

Physiotherapists treat a wide range of conditions such as sports injuries, joint pain, back pain, post-operative rehabilitation, neurological conditions, and more.

What should I expect during the initial assessment?

The initial assessment involves discussing your medical history, current symptoms, performing physical tests, and developing a treatment plan tailored to your needs.

How many sessions will I need?

The number of sessions varies based on individual needs and the nature of the condition. It will be discussed during the assessment, and the treatment plan will be adjusted accordingly.

What types of treatments do you offer?

Physiotherapy treatments may include exercises, manual therapy, ultrasound, heat/cold therapy, electrical stimulation, and education on posture and ergonomics.

Will I be given exercises to do at home?

Yes, home exercises are often an integral part of treatment. They help speed up recovery and maintain progress between sessions.

How long will it take to see improvement?

Improvement timelines vary depending on the condition, individual factors, and adherence to the treatment plan. Consistency and following the therapist's advice can expedite progress.

What if I have pain during or after treatment?

It's normal to experience some discomfort during or after certain treatments or exercises. However, if pain is severe or persistent, it's essential to inform the physiotherapist for adjustments to the plan.

How can I prevent this injury from recurring?

Physiotherapists provide guidance on injury prevention strategies, including exercises, lifestyle modifications, and ergonomic advice to reduce the risk of re-injury.

If you have any questions before scheduling an appointment or for general enquiries, please contact us. Our team will promptly reach out to assist you.